Discuss problems you're having with your Tiko and the ways to solve them.
BY Customer_Support
#4746
Please download the attached recovery page if you need to access a broader range of options than the recovery page accessible from print.tiko/recovery.

Includes:
  • Add/Remove Network Profiles
    Collect Logs (downloads a .txt file)
    Force Update TAF (force update firmware)
    Recover WIT
    Format SD Card
    Heater Recalibration
BY Customer_Support
#4753
The only time you need to boot your Tiko in AP mode (upside down) is when your printer isn't broadcasting a wifi hotspot, or if something has gone wrong during bootup where the printer won't stop trying to connect to the servers.

Cheers,
Krista @ Team Tiko
BY steve222
#4956
Any advice on how to use the recovery page I downloaded? My problem is that the web interface doesn't show up. I connect to the Tiko's Wifi network and then go to print.tiko/. I get a message, "not found." I then load recovery.html, which is saved to my hard drive, and click "Recover Wit." A dialog box opens. I click OK and then nothing happens. Please help.
BY LH13
#5025
Me too. I had about a whole day where it actually functioned, never well - but bearable, in the 2 weeks I've had this thing and now it's essentially a paperweight.

Click 'Recover WIT' and Tiko will reboot. Nah. My Tiko says, "To hell with that!"
BY LH13
#5026
Here's my logs from the recovery page:



====================================================
0
====================================================

255 www/status/debug0
[INFO] Old Log: 0, New Log: 0


*************************************************
Tiko Firmware - vFire - pewpew
*************************************************


107 www/data/tiko/ota.inf
[INFO] Tiko Version: 2.0.3-t100.be5de67
[INFO] Wit Version: 1.0.0-t100.0
100 SimpleLinkNetAppEventHandler
236 IP=192.168.1.1 , Gateway=192.168.1.1, DNS=0.0.0.0
100 SimpleLinkWlanEventHandler
234 AP: HOME-1EE4 , BSSID: e0:88:5d:c5:1e:e4
262 0
9 (runSet, error -4)
107 (runSet)
100 constant[0] = 0.00
100 constant[1] = 0.00
100 constant[2] = 0.00
147 2091-4881-3BDD
146
148 Tiko-Wifi-13BDD
233 0
127 ReadBootInfo: ucActiveImg=1, ulImgStatus=0xabcddcba
106 (heatLUT)
173 1.106306
174 -72.502716
171 0.018774
172 6.698425
168 7.168
178 1
177
107 stats
85
[SELF TEST] sd_card_self_test...passed
[SELF TEST] onboard_accelerometers_self_test...passed
100 SimpleLinkNetAppEventHandler
236 IP=10.0.0.24 , Gateway=10.0.0.1, DNS=75.75.76.76
[SELF TEST] delta_digipot_self_test...passed
[SELF TEST] extruder_digipot_self_test...passed
[SELF TEST] heating_element_self_test...passed
105
[SELF TEST] homing_self_test...passed
163
8 backend
119 api.tiko3d.com
239 1.0.0.10
240 2.6.0.5.31.1.4.0.1.1.0.3.34
100 SimpleLinkWlanEventHandler
235 AP: HOME-1EE4, BSSID: e0:88:5d:c5:1e:e4 on application's request
126
100 SimpleLinkWlanEventHandler
234 AP: HOME-1EE4 , BSSID: e0:88:5d:c5:1e:e4
100 SimpleLinkNetAppEventHandler
236 IP=10.0.0.24 , Gateway=10.0.0.1, DNS=75.75.76.76


*************************************************
Air Time!!!
*************************************************


7 /www/otastat.txt [-4]
208 in OtaClient_ConnectServer
153
192
209 in OtaClient_UpdateCheck
218 0
197 in _OtaCleanToIdle
101
127 ReadBootInfo: ucActiveImg=1, ulImgStatus=0xabcddcba
163
284 172.04C, 1924
284 171.77C, 1925
284 174.80C, 1914
284 177.88C, 1903
284 182.70C, 1886
284 187.31C, 1870
284 191.42C, 1856
284 195.88C, 1841
284 201.34C, 1823
284 205.04C, 1811
285
163
284 208.16C, 1801
284 205.35C, 1810
284 209.10C, 1798
284 212.90C, 1786
284 216.43C, 1775
284 221.98C, 1758
284 225.96C, 1746
284 229.31C, 1736
284 234.76C, 1720
284 239.27C, 1707
284 243.84C, 1694
284 247.05C, 1685
259
105


*************************************************
CLIENT MODULE
*************************************************


219
208
253
153
227
151
226
244
100 SimpleLinkNetAppEventHandler
236 IP=192.168.1.1 , Gateway=192.168.1.1, DNS=0.0.0.0
245 Tiko-Wifi-13BDD
246 print.tiko
140 default
183
143 16
100 SimpleLinkWlanEventHandler
100 SimpleLinkNetAppEventHandler
237 IP=192.168.1.2
145 0
138
108 www/wit/index.htm - -5
18 /editor at 983
145 1
138
108 www/wit/index.htm - -5
18 /editor at 983
145 2
145 3
145 4
145 5
138
108 www/wit/index.htm - -5
18 /editor at 983
138
108 www/wit/index.htm - -5
18 /favicon.ico at 983
184 0 at 458
184 2 at 534
184 0 at 458
184 3 at 534
184 0 at 458
184 4 at 534
184 0 at 458
184 5 at 534
145 2
184 0 at 458
184 1 at 534
184 0 at 458
184 2 at 534
145 1
145 2
145 3
145 4
145 5
138
108 www/wit/index.htm - -5
18 / at 983


====================================================
1
====================================================

255 www/status/debug1
[INFO] Old Log: 0, New Log: 1


*************************************************
Tiko Firmware - vFire - pewpew
*************************************************


108 www/data/tiko/ota.inf
[INFO] Tiko Version: 2.0.3-t100.be5de67
[INFO] Wit Version: 1.0.0-t100.0
100 SimpleLinkNetAppEventHandler
236 IP=192.168.1.1 , Gateway=192.168.1.1, DNS=0.0.0.0
100 SimpleLinkWlanEventHandler
234 AP: HOME-1EE4 , BSSID: e0:88:5d:c5:1e:e4
262 0
100 constant[0] = 0.00
100 constant[1] = 0.00
100 constant[2] = 0.00
147 2091-4881-3BDD
146
148 Tiko-Wifi-13BDD
233 0
127 ReadBootInfo: ucActiveImg=1, ulImgStatus=0xabcddcba
106 (heatLUT)
173 1.106306
174 -72.502716
171 0.018774
172 6.698425
168 7.168
178 1
177
158 0.000000
154 0.000000
156 0.000000
157 0.000000

85
[SELF TEST] sd_card_self_test...passed
[SELF TEST] onboard_accelerometers_self_test...passed
100 SimpleLinkNetAppEventHandler
236 IP=10.0.0.24 , Gateway=10.0.0.1, DNS=75.75.76.76
[SELF TEST] delta_digipot_self_test...passed
[SELF TEST] extruder_digipot_self_test...passed
[SELF TEST] heating_element_self_test...passed
105
[SELF TEST] homing_self_test...passed
163
8 backend
119 api.tiko3d.com
239 1.0.0.10
240 2.6.0.5.31.1.4.0.1.1.0.3.34
100 SimpleLinkWlanEventHandler
235 AP: HOME-1EE4, BSSID: e0:88:5d:c5:1e:e4 on application's request
126
100 SimpleLinkWlanEventHandler
234 AP: HOME-1EE4 , BSSID: e0:88:5d:c5:1e:e4
100 SimpleLinkNetAppEventHandler
236 IP=10.0.0.24 , Gateway=10.0.0.1, DNS=75.75.76.76


*************************************************
Air Time!!!
*************************************************


7 /www/otastat.txt [-4]
208 in OtaClient_ConnectServer
153
192
209 in OtaClient_UpdateCheck
218 0
197 in _OtaCleanToIdle
101
127 ReadBootInfo: ucActiveImg=1, ulImgStatus=0xabcddcba
163
284 178.16C, 1902
284 177.32C, 1905
284 179.85C, 1896
284 183.84C, 1882
284 188.48C, 1866
284 193.20C, 1850
284 197.09C, 1837
284 202.26C, 1820
284 206.59C, 1806
285
163
284 208.16C, 1801
284 206.28C, 1807
284 208.79C, 1799
284 212.27C, 1788
284 217.40C, 1772
284 221.65C, 1759
284 226.96C, 1743
284 230.67C, 1732
284 235.11C, 1719
284 239.27C, 1707
284 242.08C, 1699
284 245.98C, 1688
255 www/status/debug1
[INFO] Old Log: 0, New Log: 1


*************************************************
Tiko Firmware - vFire - pewpew
*************************************************


108 www/data/tiko/ota.inf
[INFO] Tiko Version: 2.0.3-t100.be5de67
[INFO] Wit Version: 1.0.0-t100.0
100 SimpleLinkWlanEventHandler
234 AP: HOME-1EE4 , BSSID: e0:88:5d:c5:1e:e4
262 0
100 constant[0] = 0.00
100 constant[1] = 0.00
100 constant[2] = 0.00
147 2091-4881-3BDD
146
148 Tiko-Wifi-13BDD
233 0
127 ReadBootInfo: ucActiveImg=1, ulImgStatus=0xabcddcba
106 (heatLUT)
173 1.106306
174 -72.502716
171 0.018774
172 6.698425
168 7.168
178 1
177
158 0.000000
154 0.000000
156 0.000000
157 0.000000

85
[SELF TEST] sd_card_self_test...passed
[SELF TEST] onboard_accelerometers_self_test...passed
[SELF TEST] delta_digipot_self_test...passed
[SELF TEST] extruder_digipot_self_test...passed
[SELF TEST] heating_element_self_test...passed
105
[SELF TEST] homing_self_test...passed
100 SimpleLinkNetAppEventHandler
236 IP=10.0.0.24 , Gateway=10.0.0.1, DNS=75.75.76.76
8 backend
119 api.tiko3d.com
239 1.0.0.10
240 2.6.0.5.31.1.4.0.1.1.0.3.34
100 SimpleLinkWlanEventHandler
235 AP: HOME-1EE4, BSSID: e0:88:5d:c5:1e:e4 on application's request
126
100 SimpleLinkWlanEventHandler
234 AP: HOME-1EE4 , BSSID: e0:88:5d:c5:1e:e4
100 SimpleLinkNetAppEventHandler
236 IP=10.0.0.24 , Gateway=10.0.0.1, DNS=75.75.76.76


*************************************************
Air Time!!!
*************************************************


7 /www/otastat.txt [-4]
208 in OtaClient_ConnectServer
153
192
209 in OtaClient_UpdateCheck
218 0
197 in _OtaCleanToIdle
101
127 ReadBootInfo: ucActiveImg=1, ulImgStatus=0xabcddcba


*************************************************
CLIENT MODULE
*************************************************


219
208
253
153
227
71 -104
151
71 -104
226
244
100 SimpleLinkNetAppEventHandler
236 IP=192.168.1.1 , Gateway=192.168.1.1, DNS=0.0.0.0
245 Tiko-Wifi-13BDD
246 print.tiko
140 default
183
143 16
100 SimpleLinkWlanEventHandler
100 SimpleLinkNetAppEventHandler
237 IP=192.168.1.2
145 0
138
108 www/wit/index.htm - -5
18 / at 983
145 1
145 2
145 3
138
108 www/wit/index.htm - -5
18 /favicon.ico at 983
138
108 www/wit/index.htm - -5
18 / at 983
138
108 www/wit/index.htm - -5
18 / at 983
138
108 www/wit/index.htm - -5
18 / at 983
138
108 www/wit/index.htm - -5
18 / at 983
138
108 www/wit/index.htm - -5
18 / at 983
138
108 www/wit/index.htm - -5
18 / at 983
138
108 www/wit/index.htm - -5
18 / at 983
138
108 www/wit/index.htm - -5
18 / at 983
138
108 www/wit/index.htm - -5
18 / at 983
184 1 at 534
184 2 at 534
184 3 at 534
184 0 at 534
145 0
138
108 www/wit/index.htm - -5
18 /editor/printing at 983
184 0 at 458
184 0 at 534
145 0
138
108 www/wit/index.htm - -5
18 /editor/printing at 983
145 1
138
108 www/wit/index.htm - -5
18 /favicon.ico at 983
145 2
138
108 www/wit/index.htm - -5
18 /editor/printing at 983
145 3
138
108 www/wit/index.htm - -5
18 / at 983
138
108 www/wit/index.htm - -5
18 /editor at 983
184 0 at 458
184 1 at 534
184 0 at 458
184 2 at 534
184 0 at 458
184 3 at 534
184 0 at 534
232
100 SimpleLinkSockEventHandler
63 (22) operation failed to transmit all queued packets
232
100 SimpleLinkWlanEventHandler
232
255 www/status/debug1
[INFO] Old Log: 0, New Log: 1


*************************************************
Tiko Firmware - vFire - pewpew
*************************************************


108 www/data/tiko/ota.inf
[INFO] Tiko Version: 2.0.3-t100.be5de67
[INFO] Wit Version: 1.0.0-t100.0
100 SimpleLinkNetAppEventHandler
236 IP=192.168.1.1 , Gateway=192.168.1.1, DNS=0.0.0.0
100 SimpleLinkWlanEventHandler
234 AP: HOME-1EE4 , BSSID: e0:88:5d:c5:1e:e4
262 0
100 constant[0] = 0.00
100 constant[1] = 0.00
100 constant[2] = 0.00
147 2091-4881-3BDD
146
148 Tiko-Wifi-13BDD
233 0
127 ReadBootInfo: ucActiveImg=1, ulImgStatus=0xabcddcba
106 (heatLUT)
173 1.106306
174 -72.502716
171 0.018774
172 6.698425
168 7.168
178 1
177
158 0.000000
154 0.000000
156 0.000000
157 0.000000

85
[SELF TEST] sd_card_self_test...passed
[SELF TEST] onboard_accelerometers_self_test...passed
100 SimpleLinkNetAppEventHandler
236 IP=10.0.0.24 , Gateway=10.0.0.1, DNS=75.75.76.76
[SELF TEST] delta_digipot_self_test...passed
[SELF TEST] extruder_digipot_self_test...passed
[SELF TEST] heating_element_self_test...passed
105
[SELF TEST] homing_self_test...passed
8 backend
119 api.tiko3d.com
117
244
100 SimpleLinkNetAppEventHandler
236 IP=192.168.1.1 , Gateway=192.168.1.1, DNS=0.0.0.0
245 Tiko-Wifi-13BDD
246 print.tiko
140 default
183
143 16
100 SimpleLinkWlanEventHandler
100 SimpleLinkNetAppEventHandler
237 IP=192.168.1.2
100 SimpleLinkWlanEventHandler
100 SimpleLinkWlanEventHandler
100 SimpleLinkNetAppEventHandler
237 IP=192.168.1.2
145 0
138
108 www/wit/index.htm - -5
18 /editor at 983
184 0 at 534
145 0
138
138
18 /delete/wit/wit.ver at 983
184 0 at 534
232
100 SimpleLinkSockEventHandler
63 (18) operation failed to transmit all queued packets
145 0
138
138
18 /delete/wit/wit.ver at 983
184 0 at 534
100 SimpleLinkWlanEventHandler
100 SimpleLinkSockEventHandler
63 (19) operation failed to transmit all queued packets
255 www/status/debug1
[INFO] Old Log: 0, New Log: 1


*************************************************
Tiko Firmware - vFire - pewpew
*************************************************


108 www/data/tiko/ota.inf
[INFO] Tiko Version: 2.0.3-t100.be5de67
[INFO] Wit Version: 1.0.0-t100.0
100 SimpleLinkNetAppEventHandler
236 IP=192.168.1.1 , Gateway=192.168.1.1, DNS=0.0.0.0
100 SimpleLinkWlanEventHandler
234 AP: HOME-1EE4 , BSSID: e0:88:5d:c5:1e:e4
262 0
100 constant[0] = 0.00
100 constant[1] = 0.00
100 constant[2] = 0.00
147 2091-4881-3BDD
146
148 Tiko-Wifi-13BDD
233 0
127 ReadBootInfo: ucActiveImg=1, ulImgStatus=0xabcddcba
106 (heatLUT)
173 1.106306
174 -72.502716
171 0.018774
172 6.698425
168 7.168
178 1
177
158 0.000000
154 0.000000
156 0.000000
157 0.000000

85
[SELF TEST] sd_card_self_test...passed
[SELF TEST] onboard_accelerometers_self_test...passed
100 SimpleLinkNetAppEventHandler
236 IP=10.0.0.24 , Gateway=10.0.0.1, DNS=75.75.76.76
[SELF TEST] delta_digipot_self_test...passed
[SELF TEST] extruder_digipot_self_test...passed
[SELF TEST] heating_element_self_test...passed
105
[SELF TEST] homing_self_test...passed
8 backend
119 api.tiko3d.com
117
244
100 SimpleLinkNetAppEventHandler
236 IP=192.168.1.1 , Gateway=192.168.1.1, DNS=0.0.0.0
245 Tiko-Wifi-13BDD
246 print.tiko
140 default
183
143 16
232
232
255 www/status/debug1
[INFO] Old Log: 0, New Log: 1


*************************************************
Tiko Firmware - vFire - pewpew
*************************************************


108 www/data/tiko/ota.inf
[INFO] Tiko Version: 2.0.3-t100.be5de67
[INFO] Wit Version: 1.0.0-t100.0
100 SimpleLinkNetAppEventHandler
236 IP=192.168.1.1 , Gateway=192.168.1.1, DNS=0.0.0.0
100 SimpleLinkWlanEventHandler
234 AP: HOME-1EE4 , BSSID: e0:88:5d:c5:1e:e4
262 0
100 constant[0] = 0.00
100 constant[1] = 0.00
100 constant[2] = 0.00
147 2091-4881-3BDD
146
148 Tiko-Wifi-13BDD
233 0
127 ReadBootInfo: ucActiveImg=1, ulImgStatus=0xabcddcba
106 (heatLUT)
173 1.106306
174 -72.502716
171 0.018774
172 6.698425
168 7.168
178 1
177
158 0.000000
154 0.000000
156 0.000000
157 0.000000

85
[SELF TEST] sd_card_self_test...passed
[SELF TEST] onboard_accelerometers_self_test...passed
100 SimpleLinkNetAppEventHandler
236 IP=10.0.0.24 , Gateway=10.0.0.1, DNS=75.75.76.76
[SELF TEST] delta_digipot_self_test...passed
[SELF TEST] extruder_digipot_self_test...passed
[SELF TEST] heating_element_self_test...passed
105
[SELF TEST] homing_self_test...passed
8 backend
119 api.tiko3d.com
239 1.0.0.10
240 2.6.0.5.31.1.4.0.1.1.0.3.34
100 SimpleLinkWlanEventHandler
235 AP: HOME-1EE4, BSSID: e0:88:5d:c5:1e:e4 on application's request
126
100 SimpleLinkWlanEventHandler
234 AP: HOME-1EE4 , BSSID: e0:88:5d:c5:1e:e4
100 SimpleLinkNetAppEventHandler
236 IP=10.0.0.24 , Gateway=10.0.0.1, DNS=75.75.76.76


*************************************************
Air Time!!!
*************************************************


7 /www/otastat.txt [-4]
208 in OtaClient_ConnectServer
153
192
209 in OtaClient_UpdateCheck
218 0
197 in _OtaCleanToIdle
101
127 ReadBootInfo: ucActiveImg=1, ulImgStatus=0xabcddcba


*************************************************
CLIENT MODULE
*************************************************


219
208
253
153
227
151
226
244
100 SimpleLinkNetAppEventHandler
236 IP=192.168.1.1 , Gateway=192.168.1.1, DNS=0.0.0.0
245 Tiko-Wifi-13BDD
246 print.tiko
100 SimpleLinkWlanEventHandler
140 default
183
143 16
100 SimpleLinkNetAppEventHandler
237 IP=192.168.1.2
145 0
138
108 www/status/debug0 - 0
111 www/status/debug0
138


====================================================
Wifi Profiles
====================================================

[
{
"index":0,
"ssid":"Tiko-Recovery",
"secType":2,
"priority":6
},
{
"index":1,
"ssid":"TFACT007",
"secType":2,
"priority":5
},
{
"index":2,
"ssid":"HOME-1EE4",
"secType":2,
"priority":0
}
]
BY johngrobinson
#5381
Here is the advice I was given by tiko:

Krista @ Tiko Support (Tiko3D)
Jan 9, 14:50 EST
Hi John,
Sorry to hear about your issues. Please do the following:
Download the attached Recovery Page
Flip your Tiko upside down and plug it in and connect to your Tiko Wifi
Open the Recovery Page
Click Remove Profiles
Add in your home network profile, using 0 as a priority
Click Add Profile.
Click Format SD card, then OK to the pop-ups (should be 3)
Once this is complete, please unplug your Tiko and flip it over, then restart
Connect

Worked for me. I still get some bad prints but I am also getting some good prints now.

John
BY FritzToch
#5383
Here is the advice I was given by tiko:

Krista @ Tiko Support (Tiko3D)
Jan 9, 14:50 EST
Hi John,
Sorry to hear about your issues. Please do the following:
Download the attached Recovery Page
Flip your Tiko upside down and plug it in and connect to your Tiko Wifi
Open the Recovery Page
Click Remove Profiles
Add in your home network profile, using 0 as a priority
Click Add Profile.
Click Format SD card, then OK to the pop-ups (should be 3)
Once this is complete, please unplug your Tiko and flip it over, then restart
Connect

Worked for me. I still get some bad prints but I am also getting some good prints now.

John
I followed these steps and the printer did auto-calibration correctly (meaning, the third point wasn't 3mm in the air) for the first time. Test printing now. Thank you!
p.s. I also did "Force Update TAF" and "Recover WIT" while I was there.
BY ripsir1983
#5494
Here is the advice I was given by tiko:

Krista @ Tiko Support (Tiko3D)
Jan 9, 14:50 EST
Hi John,
Sorry to hear about your issues. Please do the following:
Download the attached Recovery Page
Flip your Tiko upside down and plug it in and connect to your Tiko Wifi
Open the Recovery Page
Click Remove Profiles
Add in your home network profile, using 0 as a priority
Click Add Profile.
Click Format SD card, then OK to the pop-ups (should be 3)
Once this is complete, please unplug your Tiko and flip it over, then restart
Connect

Worked for me. I still get some bad prints but I am also getting some good prints now.

John
Did you have to recover the WIT after you did that?
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